Shopper Questions

Q. How often do you have Just Between Friends Sales?
A. Spring/Summer sales are typically in February/March and our Fall/Winter sales are in August/September of each year.

Q. Are children allowed on opening day?
A. Yes, children are welcome ONLY at the public sale, but PLEASE use good judgment when you bring them.  It is very busy and little ones may get into places they shouldn't.  If possible, give yourself some alone time to shop with peace of mind.

Q. Are the sales located indoors?
A. Yes. Sales are located in air-conditioned/heated buildings.

Q. Are there any parking fees or entrance fees?
A. There are no parking fees and admission is $2 (18 and under are FREE) on the first day only-all other days are free admission.  For a FREE Admission coupon, click "shop the sale" on your left.

Q. What forms of payment do you accept?
A. Cash, Check, Debit Cards, Visa, Mastercard and Discover 


Consignor Questions

Q. Who can consign their items and become a seller? 
A. Anyone can consign their children's and maternity items with Just Between Friends. We request that you have a minimum of 20 items or $50 worth of merchandise.

Q. What percentage of the sales do I receive?
A. Consignors receive 65% of their sales, less a $10 consignor fee (deducted from your check).  Volunteers who consign receive 70% of their sales, less a $10 consignor fee.  Check out our special incentives on ways to earn 75-80%.   (See our be a consignor page)

Q. Who does the pricing?
A. You set your own price and you get to decide if it is discounted on our half-price day. 

Q. What percentage of my items can I expect to sell?
A. Most sellers sell approximately 80% of their items in sizes 2-10. For sizes under 24 mos, the percentage drops due to the sheer volume of merchandise received. People also tend to receive infant clothing as gifts, hand me downs, etc. The older sizes (12-16) will also sell a lower percentage as children become pickier as they near the teen/pre-teen years.

Q. How do I sign up to consign?
A.  Just click on our "Online Signup" button and fill out the form. You will receive a consignor number via an email confirmation within moments after signing-up.

Q. How long should I give myself to drop off my items?
A. We have self check-in and it typically takes about 30-40 minutes to drop off your items. Your items will be inspected and then you place them in the designated areas around the sales floor. It is helpful to bring a wagon/cart to drop off your items.

Q. When do I pick up my unsold items?
A. Unsold items are to be picked up on the last day of the sale (see the drop off/pick up page for times/details). If you cannot pick up your items, please make arrangements to have someone else pick them up for you or mark them with a "D" on the tag and we'll take care of donating them to Synergy Services .  Items not picked up will be donated.

Q. Do I have to sort through the racks to find my unsold items?
A. No, when you pick up your unsold items, your hanging garments will already be sorted by Consignor# for easy pickup. As time and volunteer sign-ups allow, we hope to have all of the other items sorted, too.

Q. How long does it take to receive my check?
A. Your check will be mailed to you within fourteen days of the end of the sale.

Q. Will I know what items have sold?
A. Yes, with our barcoding system, you will be able to see a sales report detailling all the items you have sold.  This information is downloaded nightly during the sale.  Also, if you donate items at the end of the sale you will be able to print off an inventory list for your taxes and we'll send you a donation receipt with your check.  Important Note:  If you pick-up your items and notice that there is an item that is not showing on your sold list, please wait until you receive your check to contact us about that item.  In some instances, we need to hand enter a tag (the bar code is not dark enough, is blurry, or has tape over it, etc.).  These tags will NOT show up on your sales list, but will most likelly be included in your check amount.  If we get paid for an item, so do you.

Q. Where do I find safety pins/coat hangers?
A. Plastic tube hangers can be found at your local discount stores, such as Wal-mart, Target, etc.  Wire hangers are also acceptable.  Check with your local dry cleaners for any extra hangers they may have.  Several department stores will give you leftover hangers.  You may also try your local dollar store.  Safety pins can be found at craft or discount stores. 

Q. If I consign my items, do I have to stay during the sale?
A. Absolutely not. Consignors drop off their items and put them out on the selling floor during the designated drop-off times.  There will be designated times to pick up any unsold items. (we do all the rest for you)

Q. What items are you taking?
A. We accept babies, children and maternity clothing. The clothing must be current season.  Other great items are toys, books, videos, strollers, baby equipment, nursery items, large play equipment, bedding, cribs, changing tables, etc.

Q. What about shoes?
A. Yes, please bring only your best.  They must be in new or excellent condition.  Children can be very hard on their shoes.  Shoes can be difficult to sell unless they are in perfect condition.  

Q. What about stuffed animals?
A. We will accept main character stuffed animals, i.e. Minnie Mouse, Dora, etc...we will also except battery operated ones, i.e. Dancing Elmo.


Volunteer Questions

Q. Can anyone sign up as a volunteer and attend the volunteer pre-sale?
A. Yes, anyone may sign up to volunteer on a first come/first serve basis. You do not have to be a consignor to volunteer.

Q. Can I bring a guest to the volunteer presale?
A. Volunteers may not bring guests unless the guest completes their own applicable volunteer times. Each presale pass is good for 1 person to enter the presale, at the designated time.  Children are not allowed.

Q. How long are the shifts?
A. 12, 8 and 4 hours. Check out the available worktimes on our "volunteer" page.

Q. Do you provide childcare for workers?
A. We apologize, but we do not offer childcare at this time.

Q. I'm pregnant or have a medical condition. Is it OK for me to be a volunteer?
A. If you are pregnant or have a medical condition, you will want to volunteer when the workload is less. We have several shifts available with jobs that can be done sitting down. If you need these positions, please email us with your request after registering and we will try to accommodate your request.

Presale Questions

Q. Who is allowed to shop at the presales?
A.  Volunteers, Consignors, First Time Parents, Daycare Owners, Children Church Directors and Teachers.

Q. Can I bring my child/children to the presale?
A. We strongly encourage you to make arrangements for children to stay with someone else while you come to shop the presales.  It is VERY hectic during the presales, little ones may get underfoot and we don't want them to get hurt or anyone else. We also want this time to be as stress free as possible for everyone attending.

Q. I am a First Time Parent, do I need to bring anything to gain entrance into the sale?
A. No, you just need to bring yourself and a friend/relative if you prefer. First Time Parents need to pre-register (see our First Time Parent Page on the website for details) We will have your name at the door for your entrance into the sale. Happy shopping!

Q. Can I bring a stroller to the presale?
A. We know that strollers are a convenient means of holding all your great finds at the presale.  However, due to the number of shoppers and limited space we do not recommend bringing them, if you must bring one we encourage you to bring an umbrella stroller.  We will be providing shopping bags for your convenience.  We also offer a Hold Area.

If your question was not answered in the frequently asked questions section above, please click here to email us.